With the entry into force of Regulation (EU) n.2016 / 679 (hereafter also 'Regulation') relating to the protection of individuals with regard to the processing of personal data, the Ministry of the Interior, as data controller of personal data resulting from consultation of the pages of the portal 112sordi.it and registration of users to the 112 Deaf service, adopts technical and organizational measures to ensure that it complies with the rules and principles provided for by the Regulation.
This information, made in application of article 12 of the Regulation, intends to inform users of the portal, pursuant to article 13 (Information to be provided if personal data are collected from the interested party), regarding the processing of personal data conferred by them.
The Ministry of the Interior processes personal data in the performance of its public interest tasks and in any case in the exercise of its public powers.
Subscription to the 112 Deaf service by the user is optional and voluntary. The legal basis for the processing of personal data lies in the contract of use (article 6 paragraph 1 letter of the Regulation) accepted by the user during the registration phase.
However, the type of service and the purpose explained by the portal imply, even indirectly, the association of the user's identification data with the condition of person suffering from hearing impairment. For this reason, the user is asked for consent to the processing of particular categories of personal data pursuant to Article 9 paragraph 2 letter a. of the Regulations.
The service allows operators of 112 and Italian emergency numbers to know that the person who is asking for help is deaf. In this way, the respondent implements all the necessary precautions to intervene in a useful and appropriate way, without wasting time and without the need for intermediaries.
In order to be rescued faster, the emergency number operator knows thanks to the call sign, that the interlocutor is deaf even before answering the phone. In addition, the service saves valuable time as many of the person making the call are already available.
Knowing that the user is deaf, the emergency operator immediately activates a text chat to communicate with the interlocutor. Thanks to the chat, the user of the service will also be able to receive useful images awaiting help and answer extremely simple and fast interactive questions.
In addition, when the user calls the dedicated number or the national single number for emergencies 112, an SMS will be sent to him to start the chat and to be able to detect the geographical position of the caller in order to send help more quickly.
The user's privacy is always protected and his position is collected only against a real request for intervention. The portal does not record and / or store information on the user's location. To register for the service, the user must provide his / her personal data. These will be readable to emergency service operators only in the event of a call.
To register for the service, only the information necessary to manage the account and to identify the user in case of need is required. Following registration, the user can access the service and subsequently modify the data provided during registration, consult or delete them.
If the user logs in with a social profile or with SPID, he will have to enter his data immediately after logging in.
The data may be communicated to:
The data processing is generally carried out by subjects operating on the Italian national territory. However, 112 Deaf, uses Cloud services that reside on datacenters located within the European Union. These services are provided by certified operators identified in the AgID Cloud Marketplace. The AgID Cloud Marketplace exposes the services and infrastructures qualified by the Agency for Digital Italy for use by public administrations.
The processing of personal data will last until the user is deleted from the service.
Treatment is stopped if:
We will retain personal data for the limitation period provided for by the legislation for the protection of related rights, without prejudice in any case to longer retention periods provided for by specific sector regulations.
Log data are stored and processed for a maximum period of 36 months from their collection.
With the exception of the data provided during the optional, explicit and voluntary sending of messages to the contact addresses of the Ministry published on the portal, which will be kept and processed for the period deemed necessary to meet the request, the data provided by the user in phase to register for the service, are stored and processed only for the duration of the user's registration to the service, or:
The interested parties have the right to obtain from the Ministry of the Interior, in the cases provided for by the Regulation, access to their personal data, the correction or cancellation of the same or the limitation of the processing that concerns them, or to oppose the treatment, according to what provided for in articles 15-22 of the regulation. The related requests must be submitted by forwarding them to the Data Controller or to the Data Protection Manager, using the form available at the following link: www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/1089924.
When the possible violation of personal data may involve a high risk for the rights and freedoms of natural persons, the violation is communicated to the interested party without justified delay, according to the provisions of article 34 of the Regulation.
Interested parties who believe that the processing of their personal data carried out following consultation of the portal is in violation of the provisions of the Regulation have the right to lodge a complaint with the Guarantor for the protection of personal data, as a national supervisory authority (article 77), or to appeal in court (article 79).